Senior Product Analytics Manager @Intercom
Karen is a data science leader who loves building great teams and using data to uncover insights, drive decision making and inform product innovation. As Senior Manager of Product Analytics at Intercom, Karen leads a team of analysts, data engineers and data scientists who help Intercom design, develop and measure the success of its products. Prior to Intercom, she spent almost 8 years in industrial research labs, conducting a range of qualitative and quantitative research aimed at understanding mobile user behavior. Most recently, Karen worked at Yahoo Research where she led a team of scientists focused on native & mobile ad analytics. She was also a Research Scientist in the scientific team in Telefonica Research.
Karen holds a PhD in Computer Science from University College Dublin and a BSc in Computer Science from ITB. She has published almost 50 peer-reviewed research papers in top tier conferences in human computer interaction, mobile computing, information retrieval and recommender systems. To date her research has been cited over 1,300 times. Karen is a huge advocate for women in technology and believes in the power of strong female role models. She recently founded XX+Data, a community for women who work with & love data to support each other, share experiences, establish meaningful connections & talk data! She has lived in San Francisco, Barcelona, London, and Dublin.